⇒ Without visionary leadership, nothing happens. A CSD Director should be able to describe in a compelling manner where we are headed and why it’s important. Better yet, she/he should have actually “been there” in one’s own experience in order to convey reasons for proposed action;

⇒ In addition, a CSD Director needs to have the talent to envision, understand and describe— in short punchy steps— how we get from now to our goal. What are the intermediate tangible steps? Who is doing what? How do we know/measure when a step is successful?

⇒ Meeting processes need to be much less confronting and much more interactive and problem-solving in flavor, a challenge for all of us. There are simple strategies and tactics to improve on these issues. Those approaches can help us become more positively engaged with one another.